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Update regarding pathology tests

You may have seen media reports relating to pathology tests (bloods, urine etc.) which GP practices carry out and are processed in labs at the Norfolk and Norwich University Hospital.

Following an issue with an IT system upgrade, there were some delays to GP practices receiving the results for tests that were taken and sent to the labs between 29 July and 13 August.

All results have now been processed and are available in a format that practices can view.

You may find this unsettling if you had tests carried out around this time but please be assured that all urgent abnormal results have now been reported. Your practice will be in touch in the usual ways if they wish to discuss results with you further.

If your symptoms worsen or you are concerned, please follow the usual care routes by contacting the practice or use NHS 111. In an emergency call 999.

Mental health

  • NHS Mental health

    Find information and support for your mental health.

    Website
    NHS: Mental health

  • Kooth

    Free anonymous online chat for young people to discuss their mental health issues.

    Website
    Kooth

  • Samaritans

    Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day, 365 days a year.

    Phone
    116 123

    Website
    Samaritans

    Email
    jo@samaritans.org

  • Rethink Mental Illness

    Rethink Mental Illness provide expert, accredited advice and information to everyone affected by mental health problems.

    Phone
    0121 522 7007

    Website
    Rethink Mental Illness

    Email
    info@rethink.org

  • Mind

    Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

    Phone
    0300 123 3393

    Website
    Mind

  • Sane

    SANE is a leading UK mental health charity. They work to improve the quality of life for anyone affected by mental illness.

    Phone
    020 3805 1790

    Website
    www.sane.org.uk

    Email
    info@sane.org.uk

  • Combat Stress

    Combat Stress is the UK’s leading charity for veterans’ mental health. For a century, they’ve helped former servicemen and women with mental health problems such as anxiety, depression and post-traumatic stress disorder (PTSD).

    Phone
    0800 138 1619

    SMS
    07537 173683

    Website
    www.combatstress.org.uk

    Email
    helpline@combatstress.org.uk

  • Norfolk LGBT+ Project

    To relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.

    Phone
    01603 219299

    Website
    www.norfolklgbtproject.co.uk

    Email
    info@norfolklgbtproject.co.uk

  • NHS Talking Therapies Norfolk and Waveney also known as Norfolk and Waveney Wellbeing

    The Wellbeing Service offer free help and support to improve wellbeing and manage stress, low mood and anxiety. Their aim is to reduce the onset of mental ill health, prevent deterioration and promote recovery by offering a range of online workshops, talking therapies, employment support, peer support and social activities.

    Phone
    0300 123 1503

    Website
    www.wellbeingnands.co.uk

  • Working Well Norfolk

    Working Well Norfolk is an employment support service for people with a long-term physical or mild-to-moderate mental health condition (such as anxiety, low-mood, or depression).
    It can help you on your journey to move into and stay in work. So, whether you are out-of-work and want to find a job, or are already employed but struggling in the workplace, or are off long-term sick but wanting to return, our dedicated Employment Specialists are here to support you through one-to-one advice and coaching.

    Phone
    01603 561054

    Self referral
    www.seetecpluss.co.uk/working-well-norfolk-participants-form

    Email
    workingwellnorfolk@seetec.co.uk

  • Campaign Against Living Miserably (CALM)

    The Campaign Against Living Miserably (CALM) is leading a movement against male suicide, the single biggest killer of men under 45 in the UK.

    Phone
    0800 58 58 58

    Website
    www.thecalmzone.net

  • The Norwich Centre

    The Norwich Centre offers professional confidential counselling and will not turn anyone away for financial reasons. Please note that they are not a crisis service. 

    Phone
    01603 617709

    Website
    www.norwichcentre.org

    Email
    info@norwichcentre.org

  • NSFT Recovery College

    Our courses provide a safe, supportive, and compassionate approach to mental health recovery. We empower, educate, and offer tools to help individuals navigate their journey while learning from others with similar experiences.

    They are delivered with lived and learned experience of mental health and wellbeing. We are open to anyone aged 16+ living in Norfolk or Suffolk.

    Our sessions cover a range of topics, promoting:
    Self-awareness and acceptance
    Understanding recovery principles
    Learning new skills and strategies
    Leading a meaningful life, with or without symptoms

    Courses are grouped to guide students through their recovery:  

    Begin – Understand yourself

    Build – Develop a self-help toolkit

    Understand – Explore challenges

    Grow – Create a future plan

    Phone
    0300 303 4419

    Website
    Recovery College | Norfolk and Suffolk NHS

    Email
    RecoveryOnline@nsft.nhs.uk

Page published: 9 May 2023
Last updated: 11 August 2025