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Update regarding pathology tests

You may have seen media reports relating to pathology tests (bloods, urine etc.) which GP practices carry out and are processed in labs at the Norfolk and Norwich University Hospital.

Following an issue with an IT system upgrade, there were some delays to GP practices receiving the results for tests that were taken and sent to the labs between 29 July and 13 August.

All results have now been processed and are available in a format that practices can view.

You may find this unsettling if you had tests carried out around this time but please be assured that all urgent abnormal results have now been reported. Your practice will be in touch in the usual ways if they wish to discuss results with you further.

If your symptoms worsen or you are concerned, please follow the usual care routes by contacting the practice or use NHS 111. In an emergency call 999.

Contact us

Opening times

We are currently closed.

Opening times
DayOpening hours
Monday8am to 6pm
Tuesday8am to 6pm
Wednesday8am to 12:30pm
2pm to 6pm
Thursday8am to 6pm
Friday8am to 6pm
SaturdayClosed
SundayClosed

Saturday surgery

Appointments are available to be pre-booked with a doctor or nurse on selected Saturday mornings, usually, but not always, on alternate Saturdays. Whilst the appointments are open to all, they have primarily been designed to help those patients who find it difficult to get to the surgery during our normal weekday opening hours.

Please note that phone lines and the reception desk will remain closed on Saturdays to all patients other than those who have a booked appointment.

(We do not routinely offer blood test appointments on Saturdays as there is no hospital collection service from the surgery at weekends. However, patients are able to drop off their blood sample themselves at the Norfolk & Norwich University Hospital if they have restrictive work commitments which mean they can only attend surgery for a blood test on a Saturday).

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Accessibility

Our practice offers the following facilities:

  • Ramp and automatic doors for full accessibility for wheelchair users
  • Dedicated disabled parking bays
  • Disabled toilets – the disabled toilet includes baby changing facilities
  • Wheelchairs for patient use for both emergency situations and for patients who can get to the surgery but may have trouble walking
  • DALS (formally DA Languages) provide a sign language service for patients who are hearing impaired
  • Wheelchairs for patient use for both emergency situations and for patients who can get to the surgery but may have trouble walking
  • Dementia-friendly signs within the practice as well as dementia awareness trained nurses and certain staff members

For more information, please contact reception.

Related information

Appointments

Prescriptions

Page published: 5 May 2023
Last updated: 27 June 2025