Skip to main content
Translate this website

Message from Norfolk and Norwich University Hospital

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing

Contact us

Opening times

We are currently closed.

Opening times
DayOpening hours
Monday8am to 6pm
Tuesday8am to 6pm
Wednesday8am to 12:30pm
2pm to 6pm
Thursday8am to 6pm
Friday8am to 6pm
SaturdayClosed
SundayClosed

Saturday surgery

Appointments are available to be pre-booked with a doctor or nurse on selected Saturday mornings, usually, but not always, on alternate Saturdays. Whilst the appointments are open to all, they have primarily been designed to help those patients who find it difficult to get to the surgery during our normal weekday opening hours.

Please note that phone lines and the reception desk will remain closed on Saturdays to all patients other than those who have a booked appointment.

(We do not routinely offer blood test appointments on Saturdays as there is no hospital collection service from the surgery at weekends. However, patients are able to drop off their blood sample themselves at the Norfolk & Norwich University Hospital if they have restrictive work commitments which mean they can only attend surgery for a blood test on a Saturday).

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Accessibility

Our practice offers the following facilities:

  • Ramp and automatic doors for full accessibility for wheelchair users
  • Dedicated disabled parking bays
  • Disabled toilets – the disabled toilet includes baby changing facilities
  • Wheelchairs for patient use for both emergency situations and for patients who can get to the surgery but may have trouble walking
  • DALS (formally DA Languages) provide a sign language service for patients who are hearing impaired
  • Wheelchairs for patient use for both emergency situations and for patients who can get to the surgery but may have trouble walking
  • Dementia-friendly signs within the practice as well as dementia awareness trained nurses and certain staff members

For more information, please contact reception.

Related information

Appointments

Prescriptions

Page published: 5 May 2023
Last updated: 27 June 2025