Accessing Records Online
We are now able to offer patients (aged over 16) access to some of their medical records online.
Before deciding that you would like to apply for the service, please do take the time to read the following information carefully.
What information will I be able to see?
The system allows you to view the following areas of your GP medical record:
- A summary of your GP record
- Consultations showing the date and professional seen and reason for visit
- Previous medical history showing diagnoses, investigations, and procedures
- Allergies and any bad reactions to medications
- Results showing investigations such as blood results, liver tests, blood pressure etc.
- Vaccinations and immunisations, which are known to your GP
Things to consider
- Forgotten history – There may be something you have forgotten about in your record that you might find upsetting.
- Abnormal results or bad news – If your GP has given you access to test results or letters, you may see something that you find upsetting or worrying. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
- Choosing to share your information with someone – It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
- Coercion – If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
- Misunderstood information – Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical and not easily understood. If you require further clarification, please contact the practice for a clearer explanation.
- Information about someone else – If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
If you can’t do this for some reason, we recommend that you contact the practice so that we can remove online access until you are able to reset your password.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
The practice may not be able to offer online access due to a number of reasons such as concerns that it could cause harm to physical or mental health or where there is reference to third parties. The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.
How do I get started?
- To be able to use the system you must have a smart device or computer with internet access.
- You will need to have a SystmOnline account set up with the practice or your existing account upgraded. You will need to bring photo ID with you to register e.g. a passport, driving licence, together with paperwork, such as a utility bill or bank statement, confirming your home address. A photocard driving licence will be sufficient providing that it quotes your current address. You will be given some instructions about how to login and use the service. We will need to see your ID again, even if you have already registered for SystmOnline.
- You must complete a consent form for Patient Access to Record to say you have read and understood this information before you start using the system. This form is available from reception or you can download the form. You can fill out the form before you come in but you will need the receptionist to witness your signature.