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Update regarding pathology tests

You may have seen media reports relating to pathology tests (bloods, urine etc.) which GP practices carry out and are processed in labs at the Norfolk and Norwich University Hospital.

Following an issue with an IT system upgrade, there were some delays to GP practices receiving the results for tests that were taken and sent to the labs between 29 July and 13 August.

All results have now been processed and are available in a format that practices can view.

You may find this unsettling if you had tests carried out around this time but please be assured that all urgent abnormal results have now been reported. Your practice will be in touch in the usual ways if they wish to discuss results with you further.

If your symptoms worsen or you are concerned, please follow the usual care routes by contacting the practice or use NHS 111. In an emergency call 999.

Prescription question

Pharmacists are trained experts in the use of medicines. For many questions regarding your medication you’ll find your pharmacy a valuable source of information.

Use this service to ask a question about your medication. For example, when to take it and what to do if you miss a dose or about possible side effects.

You can use this service if you:

  • are registered at the surgery
Information:

Only order what you need when you have seven days or less supply.

If you are able to buy your medications over the counter when making your weekly essential shopping trip please do, this includes purchasing pain relief such has paracetamol and ibuprofen and allergy relief.

Please allow us to focus on speaking to those who need our assistance the most.

Before you start

We’ll ask you for:

  • your first and last name, date of birth, sex, postcode, email and phone number
  • if applicable, the details of the person you are completing the form on behalf of
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You can also phone us on 01603 765550.

Page published: 24 July 2023
Last updated: 11 February 2025