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Message from Norfolk and Norwich University Hospital

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing

Chaperones

Patients who feel a chaperone is required are entitled to have one present where for example they will be having an intimate examination. The purpose of the chaperone is to act as a safeguard not only for the patient but also for the doctor or nurse.

All of our nursing and healthcare assistant teams have received specialist training and to increase the availability of chaperones within the surgery we are currently finalising arrangements for 2 members of the administration team to undertake this role.

Patients are asked to specifically mention at the time of requesting an appointment that they would like to have a chaperone present. This will help us to ensure that one of the team is available. Please note that it is unlikely that we will be able to provide a chaperone at one of our Saturday morning clinics.

There are occasions where a clinician feels that a chaperone should be present. They will discuss this with the patient during the consultation and every effort will be made to provide one at the time. Regrettably, there may be occasions where it is necessary for the patient to make another appointment when a chaperone is available.

Page published: 11 February 2025
Last updated: 11 February 2025