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Update regarding pathology tests

You may have seen media reports relating to pathology tests (bloods, urine etc.) which GP practices carry out and are processed in labs at the Norfolk and Norwich University Hospital.

Following an issue with an IT system upgrade, there were some delays to GP practices receiving the results for tests that were taken and sent to the labs between 29 July and 13 August.

All results have now been processed and are available in a format that practices can view.

You may find this unsettling if you had tests carried out around this time but please be assured that all urgent abnormal results have now been reported. Your practice will be in touch in the usual ways if they wish to discuss results with you further.

If your symptoms worsen or you are concerned, please follow the usual care routes by contacting the practice or use NHS 111. In an emergency call 999.

Chaperones

Patients who feel a chaperone is required are entitled to have one present where for example they will be having an intimate examination. The purpose of the chaperone is to act as a safeguard not only for the patient but also for the doctor or nurse.

All of our nursing and healthcare assistant teams have received specialist training and to increase the availability of chaperones within the surgery we are currently finalising arrangements for 2 members of the administration team to undertake this role.

Patients are asked to specifically mention at the time of requesting an appointment that they would like to have a chaperone present. This will help us to ensure that one of the team is available. Please note that it is unlikely that we will be able to provide a chaperone at one of our Saturday morning clinics.

There are occasions where a clinician feels that a chaperone should be present. They will discuss this with the patient during the consultation and every effort will be made to provide one at the time. Regrettably, there may be occasions where it is necessary for the patient to make another appointment when a chaperone is available.

Page published: 11 February 2025
Last updated: 11 February 2025