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Message from Norfolk and Norwich University Hospital

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing

Confidentiality

All patient information is considered confidential and we comply fully with the Data Protection Act 2018/General Data Protection Regulations 2018 to keep patients’ confidential data safe and secure. Employees who have access to this information in relation to their role are bound by a signed confidentiality agreement. Relevant information may be shared within the multi-disciplinary health care team and to other health care professionals to whom a patient is referred. These individuals have a professional and contractual duty of confidentiality.

Confidential and identifiable information relating to patients will not be disclosed to other individuals without the patient’s explicit consent (unless ordered to do so by court order or where it is in the public interest to do so to prevent harm).

The Data Protection Act 2018/General Data Protection Regulations 2018 and the Access to Health Records Act 1990 allow a patient to access information held in their medical records and those of someone who has died (in some circumstances). A patient wishing to see medical records, or be provided with copies, should complete our medical report request form.

Page published: 11 February 2025
Last updated: 11 February 2025