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Update regarding pathology tests

You may have seen media reports relating to pathology tests (bloods, urine etc.) which GP practices carry out and are processed in labs at the Norfolk and Norwich University Hospital.

Following an issue with an IT system upgrade, there were some delays to GP practices receiving the results for tests that were taken and sent to the labs between 29 July and 13 August.

All results have now been processed and are available in a format that practices can view.

You may find this unsettling if you had tests carried out around this time but please be assured that all urgent abnormal results have now been reported. Your practice will be in touch in the usual ways if they wish to discuss results with you further.

If your symptoms worsen or you are concerned, please follow the usual care routes by contacting the practice or use NHS 111. In an emergency call 999.

Confidentiality

All patient information is considered confidential and we comply fully with the Data Protection Act 2018/General Data Protection Regulations 2018 to keep patients’ confidential data safe and secure. Employees who have access to this information in relation to their role are bound by a signed confidentiality agreement. Relevant information may be shared within the multi-disciplinary health care team and to other health care professionals to whom a patient is referred. These individuals have a professional and contractual duty of confidentiality.

Confidential and identifiable information relating to patients will not be disclosed to other individuals without the patient’s explicit consent (unless ordered to do so by court order or where it is in the public interest to do so to prevent harm).

The Data Protection Act 2018/General Data Protection Regulations 2018 and the Access to Health Records Act 1990 allow a patient to access information held in their medical records and those of someone who has died (in some circumstances). A patient wishing to see medical records, or be provided with copies, should complete our medical report request form.

Page published: 11 February 2025
Last updated: 11 February 2025