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Update regarding pathology tests

You may have seen media reports relating to pathology tests (bloods, urine etc.) which GP practices carry out and are processed in labs at the Norfolk and Norwich University Hospital.

Following an issue with an IT system upgrade, there were some delays to GP practices receiving the results for tests that were taken and sent to the labs between 29 July and 13 August.

All results have now been processed and are available in a format that practices can view.

You may find this unsettling if you had tests carried out around this time but please be assured that all urgent abnormal results have now been reported. Your practice will be in touch in the usual ways if they wish to discuss results with you further.

If your symptoms worsen or you are concerned, please follow the usual care routes by contacting the practice or use NHS 111. In an emergency call 999.

Zero tolerance

Fortunately, there are very few instances of problems within the surgery but we do support the NHS policy of zero tolerance in connection with behaviour towards staff.

We do have to take into consideration that patients, including children, could be affected should they witness any such behaviour whilst with us.

The NHS policy of zero tolerance which defines violence as

“Any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health.”

Violence and aggression towards a person may also be defined as

“A physical contact with another person which may or may not result in pain or injury. The contact is uninvited and is an attempt to cause harm, injury or to intimidate. Non-physical aggression includes the use of language which causes offence or threatens the safety of a member of staff.”

As you would expect the practice takes a serious view of any incidents of physical or verbal abuse against any member of the team.

Practice policy is

  • Our practice staff are here to help you.
  • Our aim is to be polite and helpful to all patients.
  • If you consider that you have been treated unfairly or inappropriately, please contact the practice or see our complaints form.
  • Inappropriate behaviour, including shouting and swearing, will not be tolerated and any patient behaving in this way will be asked to leave the surgery.
  • Depending upon the severity of the situation a patient may be removed from our list and asked to register with a different surgery.

Page published: 11 February 2025
Last updated: 11 February 2025