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Message from Norfolk and Norwich University Hospital

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing

Management Team

Practice Manager

Charlotte Pike

Practice Administrator

Jake Griffin

Compliance Care Coordinator

Rachel Harrison

Reception and Patient Services Manager

Ruth Lower

The practice also employs Receptionists, Medical Secretaries, Care Co-Ordinators and Prescription Clerks. All staff are here to provide a courteous and efficient service. Any member of the team, will be pleased to help you. There is disabled access to all public areas of the surgery.

If you have any queries or questions, please do not hesitate to ask reception.

Page published: 5 May 2023
Last updated: 18 July 2025