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Update regarding pathology tests

You may have seen media reports relating to pathology tests (bloods, urine etc.) which GP practices carry out and are processed in labs at the Norfolk and Norwich University Hospital.

Following an issue with an IT system upgrade, there were some delays to GP practices receiving the results for tests that were taken and sent to the labs between 29 July and 13 August.

All results have now been processed and are available in a format that practices can view.

You may find this unsettling if you had tests carried out around this time but please be assured that all urgent abnormal results have now been reported. Your practice will be in touch in the usual ways if they wish to discuss results with you further.

If your symptoms worsen or you are concerned, please follow the usual care routes by contacting the practice or use NHS 111. In an emergency call 999.

Management Team

Practice Manager

Charlotte Pike

Practice Administrator

Jake Griffin

Compliance Care Coordinator

Rachel Harrison

Reception and Patient Services Manager

Ruth Lower

The practice also employs Receptionists, Medical Secretaries, Care Co-Ordinators and Prescription Clerks. All staff are here to provide a courteous and efficient service. Any member of the team, will be pleased to help you. There is disabled access to all public areas of the surgery.

If you have any queries or questions, please do not hesitate to ask reception.

Page published: 5 May 2023
Last updated: 18 July 2025