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Message from Norfolk and Norwich University Hospital

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing

Bereavement

  • Roadpeace in East Anglia

    The aftermath of a road crash is devastating. Roadpeace help bereaved families cope and build resilience through peer support, their local group network, befriending service and trauma support programmes. 

    Phone
    0845 4500 355

    Website
    www.roadpeace.org

    Email
    info@roadpeace.org

  • Nelson’s Journey

    Nelson’s Journey are a Norfolk charity that supports children and young people up to their 18th birthday who have experienced the death of a significant person in their life. They provide a range of support, appropriate for the needs of each child or young person.

    Phone
    01603 431788

    Website
    www.nelsonsjourney.org.uk

    Email
    enquiries@nelsonsjourney.org.uk

  • Brake

    Brake’s helpline is a quality accredited, Freephone, confidential support service, providing information and advocacy, emotional support and a listening ear for survivors of road crashes.

    Phone
    08088 000 401

    Website
    www.brake.org.uk

    Email
    helpline@brake.org.uk

  • Child Death Helpline

    The Child Death Helpline aims to provide a quality freephone service to anyone affected by the death of a child of any age. Callers to the helpline might be parents, grandparents, siblings, other family members, friends or involved professionals.

    Phone
    0800 282 986

    Website
    www.childdeathhelpline.org.uk

    Email
    contact@childdeathhelpline.org

  • Compassionate Friends

    TCF offers many different kinds of support for bereaved families. Whatever the cause of your loss, wherever you are in the UK, and whatever your circumstances – they are here to help.

    Phone
    0345 123 2304

    Website
    www.tcf.org.uk

    Email
    helpline@tcf.org.uk

  • Scotty’s Little Soldiers

    Scotty’s Little Soldiers is a charity dedicated to supporting children and young people who have lost a parent serving in the British Armed Forces.

    Phone
    08000 928 571

    Website
    www.scottyslittlesoldiers.co.uk

    Email
    hello@scottyslittlesoldiers.co.uk

Page published: 22 November 2023
Last updated: 12 February 2025