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Message from Norfolk and Norwich University Hospital

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing

Elderly care

  • Age UK

    Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. They believe in a world where everyone can love later life and we work every day to achieve this.

    Phone
    0800 055 6112

    Website
    Age UK

  • Dementia UK

    Dementia UK offers specialist one to one support and expert advice for people living with dementia.

    Phone
    0800 888 6678

    Website
    Dementia UK

    Email
    helpline@dementiauk.org

  • The Silver Line

    Free phone support for older people, 24 hours a day.

    Phone
    0800 470 80 90

    Website
    The Silver Line Helpline

  • Alzheimer’s Society

    Living with dementia can be overwhelming, but you’re not alone. From a listening ear on the phone, to a visit in person. From practical tips and advice, to opportunities to connect with others.

    Phone
    0333 150 3456

    Website
    Alzheimer’s Society

  • Age UK Norwich

    Age UK Norwich’s trained advisors offer free information and advice to older people and their families. Their volunteer befrienders visit lonely older people in the community who have no one to talk to.

    Phone
    01603 496333

    Website
    www.ageuk.org.uk/norwich

    Email
    enquiries@ageuknorwich.org.uk

  • Cinnamon Trust

    Cinnamon Trust is the only specialist national charity which seeks to relieve the anxieties, problems, and sometimes injustices, faced by elderly and terminally ill people and their pets, thereby saving a great deal of human sadness and animal suffering.

    Phone
    01736 757 900

    Website
    www.cinnamon.org.uk

Page published: 9 May 2023
Last updated: 11 February 2025