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Message from Norfolk and Norwich University Hospital

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing

Sexual health

  • Brook

    Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

    Website
    Brook

  • Sexual Health Helpline

    The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am to 8pm.

    Phone
    0300 123 7123

  • THT Direct (Terrence Higgins Trust)

    THT Direct offer a range of services available to anyone who lives in the Norfolk area. They provide outreach in the community for vulnerable young people and adults, and training for practitioners.

    Phone
    01603 226 666

    Website
    Terrence Higgins Trust

    Email
    norfolksexualhealth@tht.org.uk

  • Family Planning Association

    A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

    Phone
    020 7608 5240

    Website
    Family Planning Association

  • C-Card Scheme

    If you are aged 13 to 24 and living in Norfolk you are entitled to free condoms through the Your C-Card scheme.

    Website
    www.youngandfree.org.uk

  • iCaSH Norfolk

    iCaSH can offer a wide range of sexual health services including STD testing, contraception, and support and advice.

    Phone
    0300 300 3030

    Website
    www.icash.nhs.uk

Page published: 9 May 2023
Last updated: 11 February 2025